FAQ
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Q: CAN YOU PRINT LOGO ON THE CUPS OR FOOD BOX?
A: Yes, OEM is acceptable, the printing logo charge is extra, up to the size and colors of logo.


Q: WHAT IS YOUR GOODS' QUALITY GUARANTEE?
A: We provide goods guarantee 6 months after delivery. When you receive goods, and find any defect, pls provide the pictures, video and show quantity of defective products, we'll compensate the relative qty, and send together with your next order.


Q: CAN WE HAVE A SAMPLE? IF IT WILL BE CHARGED, AND HOW LONG IT TAKES TO RECEIVE?
A: Yes, normally samples are with stock for free, shipping cost at your side.
By express (UPS, DHL, Fedex, TNT, etc) it will take 3-5 days to arrive; Epacker takes longer sometimes like 2 to 3 weeks.
Shipping cost USD20 to 70 (settled by Paypal), depends on size, qty, weight, and service way.
Or collect service by your account.
In case samples to be newly made, USD$150 is chargeable due that the sampling cost is high.


Q: WHAT'S YOUR DELIVERY TIME?
A: Depends on quantity, artwork available time, pre-order test needed or not, pre-production sample approval time, etc.
After pre-production sample confirmed, lead time can be 3 to 60 days, depends on quantity, or which product and which kind of package it is.
25 to 45 days is common for mass production. Please always let us know your need.


Q: WHAT'S THE TOOLING TIME SHALL WE HAVE AN OEM PROJECT?
A: Depends on product size, structure, etc.
It can be from 30 to 45 days.


Q: WHAT'S YOUR PAYMENT TERM?
A: For tooling is 100% in advance;
for product orders, normally 30% deposit is required for new clients. When amount is small, 100% in advance is required to save transaction fee.
You are always welcomed to contact us for more details. A kind reminder that, by Alibaba trade assurance (Alibaba on line order), you have guarantee on delivery time, quality and payment. Because Alibaba will pay your loss when you have a compliant. Currently this service supports orders more than USD100.